• Membership

    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

  • Research

    16 Research Hubs focused on dynamics of strategic evolution, regulatory updates, organizational and process practices, and the effects of digitization: we study innovation trends and best practices and share them with our communities.

  • Events

    Over 60 events including Main events (Workshop and Summit) and Community events (related to research activities) and Webinar: we bring together banks, insurance companies and businesses for shared growth on trends and challenges to outline innovative development strategies.

Event

Tailored omni-channel experience

21.03.2023 10:00 - 13:00 Dual - Mode
I Community Event of the Digital Banking HUB

Event presentation.

The meeting aims to decline the following themes:

  • Synergies and convergence between channels: the opti-channel concept
  • Customer Journey personalization and governance
  • management of enabling processes and technologies

Agenda of the day

date: 03/21/2023
time: 10:00:00
Paolo Gatelli
Senior Research Manager
Cetif
Opening of the proceedings by Dr. Paolo Gatelli
date: 03/21/2023
time: 10:15:00
Paolo Gatelli
Senior Research Manager
Cetif
Tailored omni-channel experience
date: 03/21/2023
time: 10:45:00
Diego Norzi
Head of Channels
Intesa Sanpaolo
The evolution of the omnichannel approach in digital banking transformation
date: 03/21/2023
time: 11:15:00
Andrea Biondi
Digital Channels Area Manager
Crédit Agricole Italy
Alessandra Cancelliere
Head of Strategic Analysis and Innovation Lab
Savings Bank of Bolzano - Sparkasse
Stefano Cioffi
Head of Digital Services and Open Banking
Banco BPM
Alessandro Portolano
Partners
Chiomenti
Round Table

Partners