• Membership

    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

  • Research

    16 Research Hubs focused on dynamics of strategic evolution, regulatory updates, organizational and process practices, and the effects of digitization: we study innovation trends and best practices and share them with our communities.

  • Events

    Over 60 events including Main events (Workshop and Summit) and Community events (related to research activities) and Webinar: we bring together banks, insurance companies and businesses for shared growth on trends and challenges to outline innovative development strategies.

Event

Cetif Summit

11.11.2026 10:00 - 16:45
Aula Pio XI |Cattolica Università Milan, Largo Gemelli 1

Retail, Wealth & Insurance Distribution 2026: the new demographic and technological challenges

Presentation of the summit

The Cetif Summit aims to explore how customer value is changing in light of new demographics and with the use of AI, reshaping omnichannel distribution models, service centers, and segmentation logics, for the banking and insurance industries.

Among the topics covered:

  • New demographic trends and generational turnover: business risks and opportunities
  • Personalization and dynamic pricing: how to make products and services sustainable?
  • GenAI to support networks and distribution partners in retail and wealth
  • Fluid & adaptable customer experience and interaction
  • Virtual assistants and Agentic-AI for clients and networks

Sessions