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    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

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    Over 60 events including Main events (Workshop and Summit) and Community events (related to research activities) and Webinar: we bring together banks, insurance companies and businesses for shared growth on trends and challenges to outline innovative development strategies.

Event

Claims 2027: Moving Toward Real Time?

March 24, 2027 10:00 a.m. – 1:30 p.m.
Aula Pio XI | Università Cattolica of Milan, Largo Gemelli 1

DUAL MODE

Event presentation.

Claims management is undergoing a radical transformation, driven by process automation, AI co-pilots for claims adjusters, and new models of collaboration among insurance companies, auto body shops, doctors, and specialized partners. The " workshop " explores how to build a hybrid human-to-machine operational model capable of combining speed, effective fraud prevention, and quality of the customer experience, within an increasingly "phygital" framework orchestrated on shared real-time platforms.

Topics covered:

  • Preventing Claims Fraud with AI: Synthetic Identities and Real-Time Fraud detection
  • A New Human-to-Machine Claims Operations Model: AI Copilots and AI Agents for Claims Adjusters
  • The Phygital Insurance Experience: Seamless Integration of Physical, Remote, and Digital Elements
  • New Ecosystems and Collaborative Networks: Real-Time Multi-Stakeholder Platforms
  • Data fusion from diverse, unstructured insurance and non-insurance sources for an advanced claims database

Agenda of the day