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Event

Digital claims 2023: AI, digital ecosystems for personalized experience

22.03.2023 10:00 - 13:30 Crypt Aula Magna | Università Cattolica of Milan, Largo Gemelli 1
DUAL MODE

Presentation of the workshop

The workshop aims to chart the next challenges in the world of non-life claims management with the increasingly sophisticated use of data and digital technologies.

Among the topics at the center of the meeting:

  • Personal customer experience & behavior in insurance after sales
  • Digital ecosystems: the new face of care
  • Video-expertise, IOT and new technologies for claims management
  • AI and claims management: from damage estimation to customer value addition
  • Fraud management and dispute management: the role of digital

Agenda of the day

Chiara Frigerio
Professor of Business Organization and Secretary General Cetif
Università Cattolica del Sacro Cuore
Opening remarks.
Paolo Gatelli
Senior Research Manager
Cetif
Data Driven, Omnichannel & Customer Centric: how "Claims" evolve.
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Elio Di Jeso
Study and Data Management Service - Anti-Fraud Division Chief.
IVASS
Regulatory innovation and digitization: positive effects on prices of compulsory motor liability warranty
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Mario De Dominicis
Facility Manager Operations Claims
UnipolSai Insurance
The evolution of the Customer Journey Property through a data-driven approach
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Giuliano Basile
Chief Claims Officer
Generali Italy
The evolution of the relationship in claims management
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Edoardo Cirelli
Claims Manager
ConTe.co.uk
The digital evolution of mass claims
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Proceedings of the event