• Membership

    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

  • Research

    16 Research Hubs focused on dynamics of strategic evolution, regulatory updates, organizational and process practices, and the effects of digitization: we study innovation trends and best practices and share them with our communities.

  • Events

    Over 60 events including Main events (Workshop and Summit) and Community events (related to research activities) and Webinar: we bring together banks, insurance companies and businesses for shared growth on trends and challenges to outline innovative development strategies.

Research

CUSTOMER INSIGHT BUSINESS VALUE

27.11.2025 10:00 - 13:00 14:00 - 16:30 Dual-mode
  • New digital behaviors and customer insights
  • Anticipating customers' needs: from product to trust
  • From contextual knowledge to dynamic customer value

Presentation of the day

Community event: 4TH DIGITAL BANKING HUB - CUSTOMER INSIGHT BUSINESS VALUE

The meeting aims to decline the following themes: 

  • New digital behaviors and customer insights
  • Anticipating customers' needs: from product to trust
  • From contextual knowledge to dynamic customer value
Research meeting: 4TH RESEARCH MEETING DIGITAL BANKING HUB 2025

Agenda of the day

Research meeting outcome

The appointments of the Digital Banking HUB 2025