• Membership

    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

  • Research

    16 Research Hubs focused on dynamics of strategic evolution, regulatory updates, organizational and process practices, and the effects of digitization: we study innovation trends and best practices and share them with our communities.

  • Events

    Over 60 events including Main events (Workshop and Summit) and Community events (related to research activities) and Webinar: we bring together banks, insurance companies and businesses for shared growth on trends and challenges to outline innovative development strategies.

research

Digital Insurance Claims HUB 2024

In-depth topics for the year 2024:

  • CASE MANAGEMENT, MAJOR CLAIMS & NEW RISKS
  • SMART CLAIMS MANAGEMENT
  • DIGITAL CAPABILITIES IN THE END2END INTERACTION
  • ASSISTANCE & PREVENTION IN SMART AND MAJOR CLAIMS

Goals

The route

1
Day 1
Concluded
2
Day 2
Concluded
3
Day 3
Concluded
4
Day 4
  • Contextuality and customer needs in the new care model
  • Conversational AI, multimedia and UX innovation
  • Platforms and prevention: partnerships and Open Insurance
10:00 - 13:00
14.11.2024
4TH DIGITAL INSURANCE CLAIMS HUB - ASSISTANCE & PREVENTION IN SMART AND MAJOR CLAIMS
Dual mode

The meeting aims to decline the following themes:

  • Contextuality and customer needs in the new care model 
  • Conversational AI, multimedia and UX innovation
  • Platforms and prevention: partnerships and Open Insurance
14:00 - 15:30
14.11.2024
4TH RESEARCH MEETING DIGITAL INSURANCE CLAIMS HUB

Presentation of final project results, commentary and final validation with the Working Group.

  • Skills and models for case management
  • Ecosystems for digital management of complex claims
  • Catastrophic and Major Claims Management
10:00 - 13:00
11.04.2024
1ST DIGITAL INSURANCE CLAIMS HUB - CASE MANAGEMENT, MAJOR CLAIMS & NEW RISKS
Dual mode

The meeting aims to decline the following themes:

  • Skills and models for case management
  • Ecosystems for digital management of complex claims
  • Catastrophic and Major Claims Management
14:00 - 16:00
11.04.2024
1ST RESEARCH MEETING DIGITAL INSURANCE CLAIMS HUB

Kick Off of the Research Project: presentation of the objectives, methodology and structure of the Research Project including survey and delphi analysis.

  • Omnichannel models, personalization and adoption
  • Fast track, channelization of the claim and specific compensation
  • Digital support, skills and new roles for appraisers and liquidators
10:00 - 13:00
18.06.2024
2ND DIGITAL INSURANCE CLAIMS HUB - SMART CLAIMS MANAGEMENT
Dual mode

The meeting aims to decline the following themes:

  • Omnichannel models, personalization and adoption
  • Fast track, channelization of the claim and specific compensation
  • Digital support, skills and new roles for appraisers and liquidators
14:00 - 15:30
18.06.2024
2ND RESEARCH MEETING DIGITAL INSURANCE CLAIMS HUB

The objective of the meeting is to gather qualitative data to support the Research Project, through the provision of a delphi analysis, collection and comparison of operational experiences. The Working Group will be asked to bring their experience to identify a common industry position

  • Digital experience: accessibility, UX, Security, and Hiring Fraud in motor and non-motor branches
  • AI tools and Algorithms in insurance processes.
  • InsurTech and Open Finance
10:00 - 13:00
24.09.2024
CROSS COMMUNITY EVENT DIGITAL INSURANCE & DISTRIBUTION HUB + DIGITAL INSURANCE CLAIMS HUB - DIGITAL CAPABILITIES IN THE END2END INTERACTION
Dual mode

The meeting aims to decline the following themes:

  • Digital experience: accessibility, UX, Security, and Hiring Fraud in motor and non-motor branches
  • AI tools and Algorithms in insurance processes.
  • InsurTech and Open Finance
14:00 - 16:00
24.09.2024
3RD RESEARCH MEETING DIGITAL INSURANCE CLAIMS HUB

Sharing of preliminary results of the Research Project and discussion of the main evidence.

Research Insight & Community Outlook

Lo Steering Committee

Partners

Companies and technology partners involved in development.