• Membership

    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

  • Research

    16 Research Hubs focused on dynamics of strategic evolution, regulatory updates, organizational and process practices, and the effects of digitization: we study innovation trends and best practices and share them with our communities.

  • Events

    Over 60 events including Main events (Workshop and Summit) and Community events (related to research activities) and Webinar: we bring together banks, insurance companies and businesses for shared growth on trends and challenges to outline innovative development strategies.

Research

ASSISTANCE & PREVENTION IN SMART AND MAJOR CLAIMS

14.11.2024 10:00 - 13:00 14:00 - 15:30 Dual mode
  • Contextuality and customer needs in the new care model
  • Conversational AI, multimedia and UX innovation
  • Platforms and prevention: partnerships and Open Insurance

Presentation of the day

Community event: 4TH DIGITAL INSURANCE CLAIMS HUB - ASSISTANCE & PREVENTION IN SMART AND MAJOR CLAIMS

The meeting aims to decline the following themes:

  • Contextuality and customer needs in the new care model 
  • Conversational AI, multimedia and UX innovation
  • Platforms and prevention: partnerships and Open Insurance
Research meeting: 4TH RESEARCH MEETING DIGITAL INSURANCE CLAIMS HUB

Presentation of final project results, commentary and final validation with the Working Group.

Agenda of the day

date: 14.11.2024
time: 10:00:00
Paolo Gatelli
Senior Research Manager
Cetif
Opening of the proceedings by Dr. Paolo Gatelli
date: 14.11.2024
time: 10:15:00
Camilla Spinella
Research Analyst
Cetif
Assistance & prevention in smart and major claims
date: 14.11.2024
time: 10:45:00
Maurizio Rainò
Head of Claims
AXA Insurance
Scenario by Axa Insurance
date: 14.11.2024
time: 11:15:00
Luigi Barone
Group Claims Director
Reale Mutua Assicurazioni
Mario De Dominicis
Facility Manager Operations Claims
UnipolSai Insurance
Lorena Ricci
Head of Claims Services
Zurich
Round Table

Partners

Companies and technology partners involved in development.

The appointments of the Digital Insurance Claims HUB 2024