• Membership

    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

  • Research

    16 Research Hubs focused on dynamics of strategic evolution, regulatory updates, organizational and process practices, and the effects of digitization: we study innovation trends and best practices and share them with our communities.

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Research

SMART CUSTOMER MANAGEMENT AND DEVICES

17.06.2025 10:00 - 13:00 14:00 - 15:30 Dual-mode
  • New devices to improve customer experience
  • Interface evolution: from contextual to conversational
  • Real time interaction and processes

Presentation of the day

Community event: 2ND DIGITAL TRANSFORMATION & FINTECH INNOVATION HUB - SMART CUSTOMER MANAGEMENT AND DEVICES

The meeting aims to decline the following themes:

  • New devices to improve customer experience
  • Interface evolution: from contextual to conversational
  • Real time interaction and processes
Research meeting: 2ND RESEARCH MEETING DIGITAL TRANSFORMATION & FINTECH INNOVATION HUB 2025

Agenda of the day

Research meeting outcome

Partners

Companies and technology partners involved in development.

The appointments of the Digital Transformation & Fintech Innovation HUB 2025