• Membership

    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

  • Events

    Over 60 events including Main events (Workshop and Summit) and Community events (related to research activities) and Webinar: we bring together banks, insurance companies and businesses for shared growth on trends and challenges to outline innovative development strategies.

academy

CUSTOMER AND CONSUMER PROTECTION

Regulatory Developments and Their Impact on Intermediaries’ Operational and Control Models
1-4 DAYS DUAL MODE
September 28–29, 2026
Early - bird
-100.00 euro
With enrollment by
28.08.2026
Registration Deadline: September 14, 2026

The course explores:

  • The principles of customer and consumer protection;
  • The new Consumer Credit Directive – CCD2;
  • The evolution of operating and distribution models;
  • The organizational, operational, and technological impacts on intermediaries’ procedural and control frameworks.

 

The registration fee includes access to confidential asynchronous content through the Smart Academy platform.

Date
September 28–29, 2026
Industry
CROSS INDUSTRY
Subject areas
Audit, Compliance & Legal
Language
Italian
Contact a tutor
Registration fee
Adherent Cetif
€950.00 + VAT*
Non-Adherent Cetif
€ 1100.00 + VAT*
*Quota per participant
Discounts and economic benefits
To whom it is addressed

Staff and managers of the risk, compliance, and control departments, as well as of the organizational and operational departments of financial intermediaries.

Formative Objectives.

The course is intended for anyone working in the financial sector who is involved in operational processes related to client and consumer management, as well as risk management, compliance, and internal control.

The format

Innovative and effective teaching techniques geared toward the transfer of knowledge and behavior through:

  • theoretical lectures

  • moments of consolidation and critical revision of content

  • Exercises and simulations

  • use case and benchmark

The Course will be held in. Dual Mode: the participant at the time of registration will be able to communicate the most convenient mode of fruition.

Course Schedule.

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