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Advisory

Alternative Dispute Resolution

The first use case developed within the Insurance Blockchain initiativeSandbox involved the development of a Blockchain/DLT based platform that enabled the management of an Alternative Dispute Resolution (ADR) process.
The platform enabled the management of the institution of assisted negotiation in a more efficient and transparent manner through the use of Blockchain/DLT technology and smart contracts.

Mission and Goals

The platform enables insurance companies to more efficiently manage the assisted negotiation process in the event of a claim from their customers through a blind auction guaranteed by Blockchain/DLT.

The use case was developed through the Insurance Blockchain/DLT design approach Sandbox.
Axa, Cargeas, Cattolica Assicurazioni, Helvetia, Generali, Reale Group, Sara and Zurich participated in the initiative promoted by Ania, Cetif Advisory and Reply, with the collaboration of IVASS.
All players played an active role during all the different phases of the initiative: from the concept design of the platform to the testing of the platform with real cases of auto claims litigation over the three-month period.

The use case involved the implementation of a Blockchain/DLT based platform that enables the matching of bilateral offers submitted "in a sealed envelope" by insurance companies and clients. Clear rules, guaranteed by Blockchain/DLT within the platform enable more efficient and transparent management of assisted negotiation.

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