• Membership

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Event

2ND DIGITAL TRANSFORMATION & FINTECH INNOVATION HUB - SMART UX AND FINTECH ECOSYSTEM

17.06.2025 10:00 - 13:00 Dual-mode

Event presentation.

The meeting aims to decline the following themes:

  • New devices to improve customer experience
  • Interface evolution: from contextual to conversational
  • Real time interaction and processes

Agenda of the day

date: 06/17/2025
time: 10:00:00
Chiara Frigerio
Professor of Business Organization and Secretary General Cetif
Università Cattolica del Sacro Cuore
Opening of the proceedings by Prof. Chiara Frigerio
date: 06/17/2025
time: 10:15:00
Michele Rizzi
Research Assistant
Cetif
SMART CUSTOMER MANAGEMENT AND DEVICES
date: 06/17/2025
time: 10:45:00
Romina Gabbiadini
Head of Fintech Division
Bank of Italy
Intervention by Bank of Italy
date: 06/17/2025
time: 11:15:00
Riccardo Tramontini
Customer Experience Design and Digital Channels
Generali Italy
Scenario by Generali Italy
date: 06/17/2025
time: 11:45:00
Roberta Avanzini
Head Of R&D And Customer Experience
BNP Paribas Cardif Italy
Andrea Coppini
Digital Innovatione and Multichannel Division Manager
Iccrea Cooperative Banking Group
Open Session | facilitate discussion