• Membership

    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

  • Research

    16 Research Hubs focused on dynamics of strategic evolution, regulatory updates, organizational and process practices, and the effects of digitization: we study innovation trends and best practices and share them with our communities.

  • Events

    Over 60 events including Main events (Workshop and Summit) and Community events (related to research activities) and Webinar: we bring together banks, insurance companies and businesses for shared growth on trends and challenges to outline innovative development strategies.

Event

2ND DIGITAL TRANSFORMATION & FINTECH INNOVATION HUB - SMART CUSTOMER MANAGEMENT AND DEVICES

17.06.2025 10:00 17.06.2024 13:00 Dual-mode

Event presentation.

The meeting aims to decline the following themes:

  • New devices to improve customer experience
  • Interface evolution: from contextual to conversational
  • Real time interaction and processes

Agenda of the day