• Membership

    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

  • Research

    16 Research Hubs focused on dynamics of strategic evolution, regulatory updates, organizational and process practices, and the effects of digitization: we study innovation trends and best practices and share them with our communities.

  • Events

    Over 60 events including Main events (Workshop and Summit) and Community events (related to research activities) and Webinar: we bring together banks, insurance companies and businesses for shared growth on trends and challenges to outline innovative development strategies.

Event

Customer care, prevention and new services

21.09.2022 10:00 - 13:00 Dual Mode
III Community Event Digital Insurance Claims HUB

Event presentation.

The third event of our Digital Insurance Claims Community is dedicated to "Assistance, Prevention and New Customer Services"

The meeting aims to decline the following themes: 

  • New service models and customer care
  • The Role of Artificial Intelligence
  • Data Driven Business model

Agenda of the day

date: 09/21/2022
time: 10:00:00
Paolo Gatelli
Senior Research Manager
Cetif
Opening of the proceedings by Dr. Paolo Gatelli
date: 09/21/2022
time: 10:45:00
Roberto Caporicci
Claims Analytics Spoke Head
Generali Italy
Case study by Generali Italy
date: 09/21/2022
time: 11:15:00
Maria Chirico
Innovation Specialist
Groupama Insurance
Lorenzo Grassis
Head of Product Marketing & Development
Blue Assistance
Ferdinando Scoa
Chief Claims Officer
Assimoco Group
Round Table