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Event

Insight driven service models

21.11.2023 10:00 - 13:00 Dual-mode

Event presentation.

The meeting aims to decline the following themes:

  • Multipersonas models and clustering
  • Customer knowledge and proposal proactivity: behavioral analytics
  • real time banking, contextuality, and product and service innovation

Agenda of the day

date: 21.11.2023
time: 10:00:00
Paolo Gatelli
Senior Research Manager
Cetif
Opening of the proceedings by Dr. Paolo Gatelli
date: 21.11.2023
time: 10:15:00
Alessandro Galbarini
Research Analyst
Cetif
Insight driven service models
date: 21.11.2023
time: 10:45:00
Natasha Noveri
Head of Innovation & Processes
Intesa Sanpaolo
Insight Driven Organization: enabling factors and opportunities
date: 21.11.2023
time: 11:15:00
Gualtiero Alberici
Head of Commercial Planning & Synergies
Deutsche Bank
Fabio Caliceti
Head of Digital Channels and Business Unit Organization Direction.
Credem Bank
Margherita Paparozzi
Head of Customer Value Management - Affluent segment
Italian postal service
Round Table

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