• Membership

    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

  • Research

    16 Research Hubs focused on dynamics of strategic evolution, regulatory updates, organizational and process practices, and the effects of digitization: we study innovation trends and best practices and share them with our communities.

  • Events

    Over 60 events including Main events (Workshop and Summit) and Community events (related to research activities) and Webinar: we bring together banks, insurance companies and businesses for shared growth on trends and challenges to outline innovative development strategies.

Event

CETIF SUMMIT

16.11.2022 09:45 - 16:00
Customers, intermediaries and distributors increasingly at the center: new scenarios for the financial value chain

Presentation of the summit

The second Summit will delve into the new paradigms that the evolution of the customer experience is driving in the relationship with customers and distribution networks by changing their boundaries, business models and relationships.

Among the topics at the center of the meeting:

  • Customer experience and customer satisfaction: how to create value for the customer
  • The value of experience for SMEs and corporations
  • Innovation in service models: optichannel experience, service personalization and offer modulation
  • The distribution of financial products: agents, promoters, brokers and new digital players: who is worth more?
  • Transparent, simple and clear: best practices for a renewed trust relationship

Sessions

Federico Rajola
Full Professor of Business Organization and Director Cetif
Università Cattolica del Sacro Cuore
Opening remarks.
Margaux Morganti
PhD, Policy Expert
EBA
He discusses
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Roberto Novelli
Presidency and Council Secretariat Office Manager.
IVASS
He discusses
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Jonathan Pacifici
President Jewish Economic Forum and General Partner Sixth Millenium
Cetif Israel
Federico Rajola
Full Professor of Business Organization and Director Cetif
Università Cattolica del Sacro Cuore
Cetif Advisory Israel
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  • Antonio Antropoli
  • Imanuel Baharier
  • Claudio Belletti
  • Salvatore Borgese
  • Salvatore Poloni
  • Francesca Sesia
  • Roberta Zurlo
They discuss.
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Paolo Gatelli
Senior Research Manager
Cetif
Research Insight 2022
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Paolo Gatelli
Senior Research Manager
Cetif
Introduces and moderates
Andrea Biondi
Digital Channels Area Manager
Crédit Agricole Italy
Edoardo Fontana Rava
Head of product and Business Model Development
Banca Mediolanum
Luca Manzoni
Corporate Manager
Banco BPM
They discuss.
Chiara Frigerio
Professor of Business Organization and Secretary General Cetif
Università Cattolica del Sacro Cuore
Introduces and moderates
Ruggero Frecchiami
General Manager
Assimoco Group
Paolo Iurasek
Deputy Vice President
Anapa - ImpresAgenzia Network
Massimo Tessitore
Chief Executive Officer
InHealth Services
They discuss.

Proceedings of the event