• Membership

    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

  • Research

    16 Research Hubs focused on dynamics of strategic evolution, regulatory updates, organizational and process practices, and the effects of digitization: we study innovation trends and best practices and share them with our communities.

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    Over 60 events including Main events (Workshop and Summit) and Community events (related to research activities) and Webinar: we bring together banks, insurance companies and businesses for shared growth on trends and challenges to outline innovative development strategies.

Event

Cetif Summit

13.11.2024 10:00 - 16:00
Retail & Distribution 2024: Between AI, Customer Experience and Consulting

Presentation of the summit

summit delves into the new paradigms that the evolution of the customer experience is driving in the retail customer relationship and the evolution of increasingly phygital distribution networks

Among the topics at the center of the meeting:

  • The evolution of the customer, new services and effects on the financial value chain
  • AI and Customer experience 4.0: smart personalization
  • The role of the distribution network: models, agreements and digitalization
  • Human touch of digital channels
  • The counselor of the future: skills, AI
  • The effects of regulation on customer and service models

Sessions