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Event

Cetif Summit

13.11.2024 10:00 - 16:00
Aula Pio XI | Università Cattolica Milan, Largo Gemelli 1

Retail & Distribution 2024: between AI, Customer experience and consulting

Presentation of the summit

summit delves into the new paradigms that the evolution of the customer experience is driving in the retail customer relationship and the evolution of increasingly phygital distribution networks

 

 

Among the topics at the center of the meeting:

  • The evolution of the customer, new services and effects on the financial value chain
  • AI and Customer experience 4.0: smart personalization
  • The role of the distribution network: models, agreements and digitalization
  • Human touch of digital channels
  • The counselor of the future: skills, AI
  • The effects of regulation on customer and service models

Sessions

 

 

Federico Rajola
Full Professor of Business Organization and Director Cetif
Università Cattolica del Sacro Cuore
Introduces
Magda Bianco
Head of the Department of Customer Protection and Financial Education
Bank of Italy
He discusses
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Pierangelo Soldavini
Technology journalist, contributor
The 24 Hour Sun
Moderator
Stefano Vittorio Kuhn
Chief Retail & Commercial Banking Officer
BPER Bank
He discusses
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Lorenzo Maselli
Head of GoToMarket and Strategy
Doxee
He discusses
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Diego Norzi
Head of Channels
Intesa Sanpaolo
He discusses
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Gianluigi Pesce
Head of Client Intelligence
UniCredit
He discusses
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Laura Rigamonti
Head of Digital Channels
Generali Country Italy
He discusses
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Chiara Frigerio
Professor of Business Organization and Secretary General Cetif
Università Cattolica del Sacro Cuore
Introduces and moderates
Roberto Novelli
Presidency and Council Secretariat Office Manager.
IVASS
He discusses
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Edoardo Fontana Rava
Director of Investment and Insurance Services
Banca Mediolanum
He discusses
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Marco Passafiume Alfieri
Chief Executive Officer
CNP Life Insurance
He discusses
Orazio Rossi
Country President
Chubb European Group
He discusses
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Alessandro Scarfò
Chief Executive Officer and General Manager
Intesa Sanpaolo Assicura
He discusses
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Proceedings of the event