• Membership

    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

  • Research

    16 Research Hubs focused on dynamics of strategic evolution, regulatory updates, organizational and process practices, and the effects of digitization: we study innovation trends and best practices and share them with our communities.

  • Events

    Over 60 events including Main events (Workshop and Summit) and Community events (related to research activities) and Webinar: we bring together banks, insurance companies and businesses for shared growth on trends and challenges to outline innovative development strategies.

Event

Cetif Summit

14.06.2023 10:00 - 16:00
Diamond Room | Università Cattolica del Sacro Cuore , Via Olona 2

Distribution 2023: new trends in customer experience

Presentation of the summit

Summit delves into the new paradigms that the evolution of the customer experience is driving in the customer relationship and the evolution of increasingly phygital distribution networks 

Among the issues we will tackle:

  • The evolution of the customer, new services and effects on the financial value chain
  • The consultant of the future: skills, digitization and performance
  • Transparent, simple and clear: best practices for a renewed trust relationship
  • The role of the distribution network: models, agreements and digitalization
  • Human touch of digital channels 

Sessions

Federico Rajola
Full Professor of Business Organization and Director Cetif
Università Cattolica del Sacro Cuore
Introduces and moderates
Magda White
Head of the Department of Customer Protection and Financial Education
Bank of Italy
He discusses
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Paola Brenda
Expert on Consumer Protection - Conduct of Business Oversight Unit.
EIOPA
He discusses
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Annalisa Areni
Head of Client Strategies
UniCredit
He discusses
Paolo Cederle
Head of Financial Services Continental Europe
NTT DATA
He discusses
Giacomo Lovati
Chief Beyond Insurance Officer
UnipolSai Insurance
He discusses
Massimo Monacelli
General Manager
Generali Italy
He discusses
Diego Norzi
Senior Director - Head of Retail Marketing, Steering and Retail Lending.
Intesa Sanpaolo
He discusses
Chiara Frigerio
Professor of Business Organization and Secretary General Cetif
Università Cattolica del Sacro Cuore
He discusses
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Imanuel Baharier
General Manager
Cetif Advisory
He discusses
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Chiara Frigerio
Professor of Business Organization and Secretary General Cetif
Università Cattolica del Sacro Cuore
Conclusions
Paolo Gatelli
Senior Research Manager
Cetif
Moderator
Andrea Costi
Head of Marketing, Business Intelligence & Projects Chief Business Office
Iccrea Bank
He discusses
Milo Gusmeroli
Chief Information and Operations Officer
Popular Bank of Sondrio
He discusses
Pietro Lanza
Director Sales Technology
IBM Italy
He discusses
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Andrea Monti
Head of Banking
NTT DATA
He discusses
Carlo Panella
Head of Direct Bank
illimity
He discusses
Paola Emilia Ronchi
Head of the Planning, CRM and Performance Department
Crédit Agricole Italy
He discusses
Chiara Frigerio
Professor of Business Organization and Secretary General Cetif
Università Cattolica del Sacro Cuore
Moderator
Antonio Caleari
IBM Consulting Associate Partner
IBM Italy
He discusses
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Vincenzo Cirasola
President
Anapa - ImpresAgenzia Network
He discusses
Andrea Parisi
Chief Executive Officer and General Manager
AON S.p.A.
He discusses
Andrea Trivellato
Head of Hubs & Excellence Agencies Sales Growth
Zurich Insurance Group Italy
He discusses
Andrea Veltri
Business Lines Director
BNP Paribas Cardif Italy
He discusses

Proceedings of the event