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Event

Claims 2026: Toward Agentic AI in Claims Management

25.03.2026 10:00 - 13:30
Aula Pio XI | Università Cattolica of Milan, Largo Gemelli 1

DUAL MODE

Presentation of the workshop

The workshop is an opportunity to analyze the evolution of insurance claims between data, AI and real-time anti-fraud. What scenarios are opening up with Agentic-AI?

Key themes:

  • From opening, to settlement and Tracking: the claim gets smart
  • Automatic estimation and damage management with GenAI
  • Fraud: real-time detection & AI ethics
  • Agentic-AI: use cases in action
  • Digital management of appraisers and trustees

Agenda of the day

Paolo Gatelli
Senior Research Manager
Cetif
Opening remarks.
Paolo Gatelli
Senior Research Manager
Cetif
Claims Management intelligente Claims Management: dall'automazione all'intelligenza artificiale agentica
Vittorio Corsano
Chief Property & Casualty Officer
Unipol Insurance
Unipol: AI to be Stronger, Faster, Better
Maurizio Rainò
Claims Director | AXA Italy and CEO | AXA Caring
AXA Insurance
From the first (Gen)AI solutions applied to claims processes to the "probable" revolution in operating models
Rodolfo Pelizzola
Head of Cliams Model Management and Transformation
Generali Italy
Agentic AI in claims: from potential to reality, with people at the center
Lorena Ricci
Head of Claims Services
Zurich Insurance Group Italy
Efficiency and speed in claims management: the role of automation and artificial intelligence
Ferdinando Scoa
Chief Claims Officer
Assimoco Group
Technology integrated into claims processes
Alena Tsishchanka
Director, Global Customer Advisory
SAS
Not a model upgrade: redesigning AI and anti-fraud in claims

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