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Event

Digital Claims 2024: data and AI for increasingly frictionless management

20.03.2024 10:00 - 13:30
Aula Pio XI | Università Cattolica of Milan, Largo Gemelli 1

DUAL MODE

Presentation of the workshop

The workshop aims to chart the next challenges in the world of non-life claims management with the increasingly sophisticated use of data and digital technologies.

Among the topics at the center of the meeting:

  • Personal customer experience & behavior in insurance after sales
  • Apps, video-expertise and IOT: what quality of data?
  • AI and claims management: from damage estimation to customer value addition
  • Fraud management and dispute management: the role of digital

Agenda of the day

Paolo Gatelli
Senior Research Manager
Cetif
Opening remarks.
Paolo Gatelli
Senior Research Manager
Cetif
Smart Claims and... "Wise" Claims
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Pietro Franchini
Coordinator of the Steering Committee InsurTech - Study and Data Management Service.
IVASS
Ideas for an innovative approach to claims management: increasing knowledge and reducing risk
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Norberto Odorico
Chief Claims Officer
UnipolSai Insurance
Weather and natural events claims management: leveraging data and AI
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Maximilian Fort
Chief Claims Officer
Generali Italy
Digital Claims, omnichanneling for the best customer experience
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Massimo Toselli
Claims Director
Groupama Insurance
Fraud management and AI as a tool to support fraud prevention and counter fraud
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Luigi Barone
Group Claims Director
Reale Mutua Assicurazioni
Digital Claims @ work: The process revolution is now
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Silvia Pansini
Head of Strategic Claims Controls
ITAS Mutua
"Automotive" Working Table
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Proceedings of the event