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Event

Digital claims & insurance services

24.03.2021 10:00 - 13:30
What's new?

Presentation of the workshop

The workshop aims to chart the next challenges in the world of claims management.

Among the topics at the center of the meeting:

  • Customer experience & behavior in insurance after sales
  • Instant claim: toward self-settlement of damages
  • Video-expertise, IOT and new technologies for claims management
  • Open ecosystem in the world of care and partnerships: toward sustainable models? 
  • Fraud, AI, new organizational models to improve management efficiency

    

 

Agenda of the day

Chiara Frigerio
Professor of Business Organization and Secretary General Cetif
Università Cattolica del Sacro Cuore
Opening of the proceedings by Prof. Chiara Frigerio
Giuliano Basile
Chief Claims Officer
Generali Italy
The new paradigm in claims management
William Marenaci
Squad Leader - Ecosystem Projects
Cetif Advisory
Data Driven Business & Claims Operational Models
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The tools offered by 'IVASS for the evolution of insurance business in motor liability insurance.
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Norberto Odorico
Chief Claims Officer
UnipolSai Insurance
Customer-based approach to claims management
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Maurizio Rainò
Head of Claims
AXA Insurance
Data & Digital to reinvent the Claims Customer Experience
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Gianluca Soffietti
Claims Director
Poste Assicura
New opportunities in Digital Claims: Poste Assicura's new claims management model
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Proceedings of the event