• Membership

    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

  • Research

    16 Research Hubs focused on dynamics of strategic evolution, regulatory updates, organizational and process practices, and the effects of digitization: we study innovation trends and best practices and share them with our communities.

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    Over 60 events including Main events (Workshop and Summit) and Community events (related to research activities) and Webinar: we bring together banks, insurance companies and businesses for shared growth on trends and challenges to outline innovative development strategies.

Event

IT Innovation

04.11.2009 01:00 20.09.2024 02:51
The new frontiers for the end customer and the organization

Presentation of the workshop

The Workshop aims to answer the following questions: - what are the process, product or service innovations that such technologies can enable? - what organizational forms are banks adopting to manage innovation? - what are the evolutionary trends for innovating customer service? - how can the role of direct channels be leveraged to innovate business while maintaining a solid relationship with customers.

Agenda of the day