• Membership

    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

  • Research

    16 Research Hubs focused on dynamics of strategic evolution, regulatory updates, organizational and process practices, and the effects of digitization: we study innovation trends and best practices and share them with our communities.

  • Events

    Over 60 events including Main events (Workshop and Summit) and Community events (related to research activities) and Webinar: we bring together banks, insurance companies and businesses for shared growth on trends and challenges to outline innovative development strategies.

Research

FROM SMART TO LARGE CLAIMS

26.06.2025 10:00 - 13:00 14:00 - 15:30
  • The new customer journey in claims management
  • Algorithms for E2E process optimization.
  • The evolution of direct compensation and support services

Presentation of the day

Community event: 2ND DIGITAL INSURANCE CLAIMS HUB - FROM SMART TO LARGE CLAIMS

The meeting aims to decline the following themes:

  • The new customer journey in claims management
  • Algorithms for E2E process optimization.
  • The evolution of direct compensation and support services
Research meeting: 2ND RESEARCH MEETING DIGITAL INSURANCE CLAIMS HUB 2025

Agenda of the day

date: 06/26/2025
time: 10:00:00
Paolo Gatelli
Senior Research Manager
Cetif
Opening of the proceedings by Dr. Paolo Gatelli
date: 06/26/2025
time: 10:15:00
Camilla Spinella
Research Analyst
Cetif
FROM SMART TO LARGE CLAIMS
date: 05/26/2025
time: 10:45:00
Maria Chirico
Innovation Specialist
Groupama Insurance
Scenario by Groupama Insurance
date: 06/26/2025
time: 11:15:00
Luigi Baccaro
Claims Director
Sara Insurance
Roberto Trementozzi
Claims Manager
Crédit Agricole Assicurazioni, BBPM Assicurazioni, Vera Assicurazioni
Open session | facilitate discussion:

Research meeting outcome

Partners

Companies and technology partners involved in development.

The appointments of the Digital Insurance Claims HUB 2025