• Membership

    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

  • Research

    16 Research Hubs focused on dynamics of strategic evolution, regulatory updates, organizational and process practices, and the effects of digitization: we study innovation trends and best practices and share them with our communities.

  • Events

    Over 60 events including Main events (Workshop and Summit) and Community events (related to research activities) and Webinar: we bring together banks, insurance companies and businesses for shared growth on trends and challenges to outline innovative development strategies.

Research

OMNICHANNEL DISTRIBUTION & CLAIMS EXPERIENCE

07.10.2025 10:00 - 13:00 14:00 - 16:00 Dual-mode
  • The phygital in claims management
  • Open insurance and new players in the insurance industry
  • Trial governance tools: what role for agents, adjusters, and liquidators?

Presentation of the day

Community event: CROSS COMMUNITY EVENT DIGITAL INSURANCE & DISTRIBUTION HUB + DIGITAL INSURANCE CLAIMS: OMNICHANNEL DISTRIBUTION & CLAIMS EXPERIENCE

The meeting aims to decline the following themes:

  • The phygital in claims management
  • Open insurance and new players in the insurance industry
  • Trial governance tools: what role for agents, adjusters, and liquidators?
Research meeting: 3RD RESEARCH MEETING DIGITAL INSURANCE CLAIMS HUB 2025

The session will be devoted to finalizing the market views (Market view) related to the topics of the 3rd and 4th day of the HUB.

Agenda of the day

date: 07.10.2025
time: 10:00:00
Paolo Gatelli
Senior Research Manager
Cetif
Opening of the proceedings by Dr. Paolo Gatelli
date: 07.10.2025
time: 10:15:00
Camilla Spinella
Research Analyst
Cetif
OMNICHANNEL DISTRIBUTION & CLAIMS EXPERIENCE
date: 07.10.2025
time: 10:45:00
Maximilian Fort
Chief Claims Officer
Generali Italy
Case study by Generali Italy
date: 07.10.2025
time: 11:15:00
Antonio Caleari
IBM Consulting Associate Partner
IBM Italy
Intervention by IBM
date: 07.10.2025
time: 11:45:00
Andrea Gennari
Crédit Agricole Italy
Gianluca Soffietti
Claims Director
Poste Assicura
Open Session | Facilitate Discussion

Partners

Companies and technology partners involved in development.

The appointments of the Digital Insurance Claims HUB 2025