• Membership

    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

  • Research

    16 Research Hubs focused on dynamics of strategic evolution, regulatory updates, organizational and process practices, and the effects of digitization: we study innovation trends and best practices and share them with our communities.

  • Events

    Over 60 events including Main events (Workshop and Summit) and Community events (related to research activities) and Webinar: we bring together banks, insurance companies and businesses for shared growth on trends and challenges to outline innovative development strategies.

Research

CROSS COMMUNITY EVENT DIGITAL HUMANIZATION IN BANKING SERVICES

26.09.2023 10:00 - 13:00 14:00 - 16:30 Dual Mode

To foster the exchange of perspectives and interaction between different areas, each HUB includes a Cross Community Event, through which members of two different HUBs, both speakers and participants, converge on the same morning with the aim of offering different and complementary viewpoints on shared topics.

The Digital Wealth Management HUB and Digital Banking HUB communities will meet on this occasion.

Presentation of the day

Community event: Digital Humanization in Banking Services

The meeting aims to decline the following themes:

  • The use of digital to enhance the relationship in branch, agency and physical points
  • Augmented Intelligence and data support to the manager
  • The manager's new responsibilities and certifications
Research meeting: Preliminary Findings Presentation | Digital Banking HUB 2023

The objective of the meeting is to discuss the preliminary findings of the survey delivered at the Research Group and to gather feedback from the participants at the working table.

Agenda of the day

date: 09/26/2023
time: 10:00:00
Paolo Gatelli
Senior Research Manager
Cetif
Opening of the proceedings by Dr. Paolo Gatelli
date: 09/26/2023
time: 10:15:00
Paolo Gatelli
Senior Research Manager
Cetif
Digital humanization in banking services
date: 09/26/2023
time: 10:45:00
Andrea Favero
Head of Direct Advisory
Fideuram Direct
Fideuram Remote Advisory Model
date: 09/26/2023
time: 11:15:00
Paolo Vannuzzi Innocenti
Vertical Marketing Manager & Specialist TOP Customers
TIM Enterprise
Smart branch: TIM's view for Retail Finance
date: 09/26/2023
time: 11:45:00
Jasmine Mazza
Senior Associate
Chiomenti
Digital humanization or human digitalisation
date: 09/26/2023
time: 12:00:00
Sara Gentili
Head of the Commercial Planning and CRM Area.
Crédit Agricole Italy
Renato Miraglia
Head of Private Banking & Wealth Management
UniCredit Italia
Round Table

Partners

Companies and technology partners involved in development.

The appointments of the Digital Banking HUB 2023