• Membership

    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

  • Research

    16 Research Hubs focused on dynamics of strategic evolution, regulatory updates, organizational and process practices, and the effects of digitization: we study innovation trends and best practices and share them with our communities.

  • Events

    Over 60 events including Main events (Workshop and Summit) and Community events (related to research activities) and Webinar: we bring together banks, insurance companies and businesses for shared growth on trends and challenges to outline innovative development strategies.

Research

INSIGHT DRIVEN SERVICE MODELS

21.11.2023 10:00 - 13:00 14:00 - 16:30 Dual-mode

Presentation of the day

Community event: Insight driven service models

The meeting aims to decline the following themes:

  • Multipersonas models and clustering
  • Customer knowledge and proposal proactivity: behavioral analytics
  • real time banking, contextuality, and product and service innovation
Research meeting: Final presentation of results | Digital Banking HUB 2023

The purpose of the meeting is to present and discuss the final results of the survey with the Research Group.

Agenda of the day

date: 21.11.2023
time: 10:00:00
Paolo Gatelli
Senior Research Manager
Cetif
Opening of the proceedings by Dr. Paolo Gatelli
date: 21.11.2023
time: 10:15:00
Alessandro Galbarini
Research Analyst
Cetif
Insight driven service models
date: 21.11.2023
time: 10:45:00
Natasha Noveri
Head of Innovation & Processes
Intesa Sanpaolo
Insight Driven Organization: enabling factors and opportunities
date: 21.11.2023
time: 11:15:00
Gualtiero Alberici
Head of Commercial Planning & Synergies
Deutsche Bank
Fabio Caliceti
Head of Digital Channels and Business Unit Organization Direction.
Credem Bank
Margherita Paparozzi
Head of Customer Value Management - Affluent segment
Italian postal service
Round Table

Partners

Companies and technology partners involved in development.

The appointments of the Digital Banking HUB 2023