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    16 Research Hubs focused on dynamics of strategic evolution, regulatory updates, organizational and process practices, and the effects of digitization: we study innovation trends and best practices and share them with our communities.

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research

Digital Insurance Claims HUB 2026

In-depth topics for the year 2026:

  • INNOVATING CATASTROPHIC CLAIMS MANAGEMENT
  • AGENTIC CLAIMS: AUTOMATION IN THE CLAIMS LIFECYCLE
  • PHYGITAL EXPERIENCE: IMMERSIVE & INSTANT ENGAGEMENT
  • CLAIMS 2026: ANTI FRAUD FRONTLINES & ESG-DRIVEN PROCESSES

The route

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  • The role of IA in post-disaster damage management
  • From emergency procedure to new strategic asset: adoption of new tools 
  • The real time between parametric triggers, IoT & satellite sensors
  • Toward autonomous decisions: intelligent and self-diagnosing assets
  • E2E claims optimization: claim closure without notification
  • AI in processes: between document management and process mining
  • Phygital by design: evolving service and relationship models
  • Agents, liquidators and trustees in the era of distribution hybridization
  • Claim tracking: from information service to relationship tool
  • Predictive models and machine learning for early detection of abnormal patterns
  • Integration of claims databases and digital content for anti-fraud system evolution
  • ESG integrated into the claims process: a strategic lever for efficiency and brand reputation

Lo Steering Committee