• Membership

    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

  • Research

    16 Research Hubs focused on dynamics of strategic evolution, regulatory updates, organizational and process practices, and the effects of digitization: we study innovation trends and best practices and share them with our communities.

  • Events

    Over 60 events including Main events (Workshop and Summit) and Community events (related to research activities) and Webinar: we bring together banks, insurance companies and businesses for shared growth on trends and challenges to outline innovative development strategies.

research

Digital Insurance Claims HUB 2023

In-depth topics for the year 2023:

  • NEW CLAIMS SERVICE MODELS
  • MACHINE LEARNING & AI ENHANCED CLAIMS PROCESSES
  • CLAIMS ECOSYSTEMS STRATEGIES & SERVICES
  • OMNICHANNEL DISTRIBUTION & CLAIMS EXPERIENCE

Goals

The route

1
Day 1
Concluded
2
Day 2
Concluded
3
Day 3
Concluded
4
Day 4
Concluded
10:00 - 13:00
19.04.2023
New claims service models
Dual Mode

The meeting aims to decline the following themes:

  • Differentiation of service models: customer score and routing to processes
  • Personalization of customer experience: drivers, evaluation models, claim types (ID1Fignature, No Card, etc.).
14:00 - 16:30
19.04.2023
Presentation of the Research Project | Digital Insurance Claims HUB 2023

Presentation of the structure, methodology, goals and surveys of the Research Project. The objective of the session is to receive feedback from the Working Group on the direction of the activity. 

  • The added value of technologies to support the claims process
  • Augmented Intelligence: Data in the service of expertise
  • RPA: efficiency and customization
10:00 - 13:00
30.05.2023
Machine Learning & AI enhanced claims processes

The meeting aims to decline the following themes:

  • The added value of technologies to support the claims process
  • Augmented Intelligence: Data in the service of expertise 
  • RPA: efficiency and customization
14:00 - 16:30
30.05.2023
Qualitative Analysis (Delphi) | Digital Insurance Claims HUB 2023

Presentation of the activity, delphi analysis, collection of experiences from institutions, open session and closing session

10:00 - 13:00
31.10.2023
Claims ecosystems strategies & services
Dual mode

The meeting aims to decline the following themes:

  • Ecosystem governance and preservation strategies: orchestrator and orchestrated
  • Third parties and opportunities for claims process evolution
  • Third parties and opportunities for customer service innovation
14:00 - 16:30
31.10.2023
Presentation of Preliminary Findings | Digital Insurance Claims HUB 2023

The objective of the meeting is to discuss the preliminary findings of the survey delivered at the Research Group and to gather feedback from the participants at the working table.

10:00 - 13:00
28.11.2023
Omnichannel distribution & claims experience 
Dual Mode

The meeting aims to decline the following themes:

  • Role of the insurance intermediary and agency omnichanneling
  • Convergence between channels, Customization of offerings, and Synergies between touchpoints in the hybrid model
  • Customer Journey governance and insight driven claims processes
14:00 - 16:30
28.11.2023
Final presentation of results | Digital Insurance Claims HUB 2023

The purpose of the meeting is to present and discuss the final results of the survey with the Research Group.

Research Insight & Community Outlook

Lo Steering Committee

Partners

Companies and technology partners involved in development.