• Membership

    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

  • Research

    16 Research Hubs focused on dynamics of strategic evolution, regulatory updates, organizational and process practices, and the effects of digitization: we study innovation trends and best practices and share them with our communities.

  • Events

    Over 60 events including Main events (Workshop and Summit) and Community events (related to research activities) and Webinar: we bring together banks, insurance companies and businesses for shared growth on trends and challenges to outline innovative development strategies.

Research

OMNICHANNEL DISTRIBUTION & CLAIMS EXPERIENCE

28.11.2023 10:00 - 13:00 14:00 - 16:30 Dual Mode

Presentation of the day

Community event: Omnichannel distribution & claims experience 

The meeting aims to decline the following themes:

  • Role of the insurance intermediary and agency omnichanneling
  • Convergence between channels, Customization of offerings, and Synergies between touchpoints in the hybrid model
  • Customer Journey governance and insight driven claims processes
Research meeting: Final presentation of results | Digital Insurance Claims HUB 2023

The purpose of the meeting is to present and discuss the final results of the survey with the Research Group.

Agenda of the day

date: 11/28/2023
time: 10:00:00
Paolo Gatelli
Senior Research Manager
Cetif
Opening of the proceedings by Dr. Paolo Gatelli
date: 11/28/2023
time: 10:15:00
Camilla Spinella
Research Analyst
Cetif
Omnichannel distribution & claims experience 
date: 11/28/2023
time: 10:45:00
Antonio Caleari
IBM Consulting Associate Partner
IBM Italy
Cognitive Enterprise, the game changer
date: 11/28/2023
time: 11:15:00
Alberto Corti
Customer Experience and Digital Channels Director
Generali Italy
Hybrid Approach in General Insurance
date: 11/28/2023
time: 11:45:00
Norbert Bonvecchio
Director of Distribution and Special Projects
ITAS Mutua
Norberto Odorico
Chief Claims Officer
UnipolSai Insurance
Lorena Ricci
Head of Claims Services
Zurich
Round Table

Partners

Companies and technology partners involved in development.

The appointments of the Digital Insurance Claims HUB 2023