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Research

AGENTIC CLAIMS: AUTOMATION IN THE CLAIMS LIFECYCLE

19.11.2026 10:00 - 13:00 14:00 - 15:30 Dual-mode
  • Toward autonomous decisions: intelligent and self-diagnosing assets
  • E2E claims optimization: claim closure without notification
  • AI in processes: between document management and process mining

Presentation of the day

Community event COMMUNITY EVENT : 4th COMMUNITY EVENT DIGITAL INSURANCE CLAIMS HUB 2026 - AGENTIC CLAIMS: AUTOMATION IN THE CLAIMS LIFECYCLE

The meeting aims to decline the following themes:

  • Toward autonomous decisions:intelligent and self-diagnosing assets
  • E2E claims optimization: claim closure without notification
  • AI in processes: between document management and process mining
Research meeting: 4th RESEARCH MEETING DIGITAL INSURANCE CLAIMS HUB 2026

The session will explore the topics raised during the Community Event in greater depth, through the validation of specific statements and a subsequent open discussion.

Agenda of the day

Date: November 19, 2026
time: 10:00:00
Paolo Gatelli
Senior Research Manager
Cetif
Opening of the proceedings by Dr. Paolo Gatelli
Date: November 19, 2026
time: 10:15:00
Camilla Spinella
Research Analyst
Cetif
Cetif Research
Date: November 19, 2026
time: 10:45:00
Luigi Baccaro
Claims Director
Sara Insurance
Case Study by Sara Assicurazioni
Date: November 19, 2026
time: 11:45:00
Luigi Barone
Group Claims Director
Reale Mutua Assicurazioni
Maurizio Rainò
Claims Director | AXA Italy and CEO | AXA Caring
AXA Insurance
Open Session | facilitate discussion

Partners

Companies and technology partners involved in development.

The appointments of the Digital Insurance Claims HUB 2026