• Membership

    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

  • Research

    16 Research Hubs focused on dynamics of strategic evolution, regulatory updates, organizational and process practices, and the effects of digitization: we study innovation trends and best practices and share them with our communities.

  • Events

    Over 60 events including Main events (Workshop and Summit) and Community events (related to research activities) and Webinar: we bring together banks, insurance companies and businesses for shared growth on trends and challenges to outline innovative development strategies.

Research

CUSTOMER INSIGHT BUSINESS VALUE

12.11.2025 10:00 - 13:00 14:00 - 15:30 Dual-mode
  • New digital behaviors and customer insights
  • Anticipating customers' needs: from product to trust
  • From contextual knowledge to dynamic customer value

Presentation of the day

Community event: 4TH DIGITAL BANKING HUB - CUSTOMER INSIGHT BUSINESS VALUE

The meeting aims to decline the following themes: 

  • New digital behaviors and customer insights
  • Anticipating customers' needs: from product to trust
  • From contextual knowledge to dynamic customer value
Research meeting: 4TH RESEARCH MEETING DIGITAL BANKING HUB 2025

Agenda of the day

date: 12.11.2025
time: 10:00:00
Paolo Gatelli
Senior Research Manager
Cetif
Opening of the proceedings by Dr. Paolo Gatelli
date: 12.11.2025
time: 10:15:00
Camilla Spinella
Research Analyst
Cetif
CUSTOMER INSIGHT BUSINESS VALUE
date: 12.11.2025
time: 10:45:00
Luca Cusmano
Head of Statistical and Information Technology Support Division Vigilance Department
Bank of Italy
Scenario by Bank of Italy
date: 12.11.2025
time: 11:15:00
Roberta Zurlo
Chief Commercial Officer
Widiba Bank
Scenario by Widiba Bank
date: 12.11.2025
time: 11:45:00
Gualtiero Alberici
Head of Client Intelligence and Corporate Cards
Deutsche Bank
Gianluigi Pesce
Head of Client Intelligence and Digital Channels
UniCredit
Pierpaolo Picariello
Organization Manager
Cassa Centrale Banca - Credito Cooperativo Italiano
Open Session | facilitate discussion

Partners

Companies and technology partners involved in development.

The appointments of the Digital Banking HUB 2025