• Membership

    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

  • Research

    16 Research Hubs focused on dynamics of strategic evolution, regulatory updates, organizational and process practices, and the effects of digitization: we study innovation trends and best practices and share them with our communities.

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    Over 60 events including Main events (Workshop and Summit) and Community events (related to research activities) and Webinar: we bring together banks, insurance companies and businesses for shared growth on trends and challenges to outline innovative development strategies.

research

Digital Insurance Claims HUB 2021

industry: INSURANCE

Topics addressed in Community Event and Research Meeting :

  • Towards a Bionic Claims Management
  • Claims phases: Damage & Action
  • Claims phases: Claim Evaluation & Settlement
  • Fraud Detection & Management

Goals

The Digital Insurance Claims HUB targets the Marketing and Commercial areas of Financial Institutions. The Community aggregates expertise from specialized areas in order to make networking effective and the exchange of know-how among peers profitable. Participants' skills and experiences in strategic and digital transformation projects contribute to the value of the HUB's operational tables and outputs.

The route

1
Day 1
Concluded
2
Day 2
Concluded
3
Day 3
Concluded
4
Day 4
Concluded

Among the day's topics: Evolution of the claims process; Impact of technology on Claims Management; New relationships between Company, distributors and customers and evolved customer journey

12:00 - 13:00
15.04.2021
I Community Event Digital Insurance Claims HUB 2021 ''Towards a Bionic Claims Management''
14:00 - 16:30
15.04.2021
I Research Meeting ''Towards a Bionic Claims Management''

The goal of Research Meeting is to stimulate discussion and debate among participants.
The approach is Active Lab, which leverages established methodologies such as Design Thinking and Instant Survey, aimed at building shared and concrete outputs.

Among the day's topics: customer scoring and claims segmentation; IoT and enabling technologies; Data Quality & Data Protection

12:00 - 13:00
25.05.2021
II Community Event Digital Insurance Claims ''Claims phases: Damage & Action''
14:00 - 16:30
25.05.2021
II Research Meeting ''Claims phases: Damage & Action''

The goal of Research Meeting is to stimulate discussion and debate among participants.
The approach is Active Lab, which leverages established methodologies such as Design Thinking and Instant Survey, aimed at building shared and concrete outputs.

Among the day's topics: Video expert witnessing and self-assessment; AI and damage estimation; Evolution of expert models

12:00 - 13:00
06.10.2021
III Community Event Digital Insurance Claims HUB 2021 ''Claim Evaluation & Settlement''
14:00 - 16:30
06.10.2021
III Research Meeting ''Claim Evaluation & Settlement''

The goal of Research Meeting is to stimulate discussion and debate among participants.
The approach is Active Lab, which leverages established methodologies such as Design Thinking and Instant Survey, aimed at building shared and concrete outputs.

Among the day's topics: Evolution of scoring models; Image & Voice Recognition in anti-fraud models; Ethical and legal profiles of fraud management

11:00 - 13:00
04.11.2021
IV Community Event Digital Insurance Claims HUB 2021 ''Fraud Detection & Management''
14:00 - 16:30
26.10.2021
IV Research Meeting ''Fraud Detection & Management''

The goal of Research Meeting is to stimulate discussion and debate among participants.
The approach is Active Lab, which leverages established methodologies such as Design Thinking and Instant Survey, aimed at building shared and concrete outputs.

Research Insight & Community Outlook

Lo Steering Committee

Community HUB