• Membership

    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

  • Research

    16 Research Hubs focused on dynamics of strategic evolution, regulatory updates, organizational and process practices, and the effects of digitization: we study innovation trends and best practices and share them with our communities.

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Research

Towards a Bionic Claims Management

15.04.2021 12:00 - 13:00 14:00 - 16:30

Among the day's topics: Evolution of the claims process; Impact of technology on Claims Management; New relationships between Company, distributors and customers and evolved customer journey

Presentation of the day

Community event: I Community Event Digital Insurance Claims HUB 2021 ''Towards a Bionic Claims Management''
Research meeting: I Research Meeting ''Towards a Bionic Claims Management''

The goal of Research Meeting is to stimulate discussion and debate among participants.
The approach is Active Lab, which leverages established methodologies such as Design Thinking and Instant Survey, aimed at building shared and concrete outputs.

Agenda of the day

Interview with individuals
Andrea Coppini
Digital Innovatione and Multichannel Division Manager
Iccrea Cooperative Banking Group
12:30 - 1:00 p.m. | Open Session
Interview with individuals
Fabio Menis
Fraud & Security Intelligence Senior Solution Advisor
SAS
10.00 - 10.15 | Apertura dei lavori | William Marenaci, Research Manager | CeTIF
Interview with individuals
Fabio Menis
Fraud & Security Intelligence Senior Solution Advisor
SAS
10.15 - 10.45 | Talk - CeTIF Research Scenario " Towards a bionic claims management" | Luca Palestini, Research Analyst | CeTIF
Interview with individuals
Fabio Menis
Fraud & Security Intelligence Senior Solution Advisor
SAS
10:45 - 11:30 a.m. | Case Study | Quixa | Luca Ravaioni, Head of Claims Assistance & Compliants Management "Evolution in Claims Customer Journey: the Amicable Constatazione becomes digital"
Interview with individuals
Fabio Menis
Fraud & Security Intelligence Senior Solution Advisor
SAS
11:30- 12:30 | We will discuss this with:
Interview with individuals
Fabio Menis
Fraud & Security Intelligence Senior Solution Advisor
SAS
- Michele Grilli, Claims Management - Automobile Liability Claims | Sara Assicurazioni
Interview with individuals
Fabio Menis
Fraud & Security Intelligence Senior Solution Advisor
SAS
- Leonardo Simonelli, Head of Claims | AmTrust Insurance
Interview with individuals
Fabio Menis
Fraud & Security Intelligence Senior Solution Advisor
SAS
- Luca Ravaioni, Head of Claims Assistance & Complaints Management | Quixa

Research meeting outcome

The appointments of the Digital Insurance Claims HUB 2021