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Research

NEW CLAIMS SERVICE MODELS

19.04.2023 10:00 - 13:00 14:00 - 16:30 Dual Mode

Presentation of the day

Community event: New claims service models

The meeting aims to decline the following themes:

  • Differentiation of service models: customer score and routing to processes
  • Personalization of customer experience: drivers, evaluation models, claim types (ID1Fignature, No Card, etc.).
Research meeting: Presentation of the Research Project | Digital Insurance Claims HUB 2023

Presentation of the structure, methodology, goals and surveys of the Research Project. The objective of the session is to receive feedback from the Working Group on the direction of the activity. 

Agenda of the day

date: 19.04.2023
time: 10:00:00
Paolo Gatelli
Senior Research Manager
Cetif
Opening of the proceedings by Dr. Paolo Gatelli
date: 19.04.2023
time: 10:15:00
Camilla Spinella
Research Analyst
Cetif
New claims service models
date: 19.04.2023
time: 10:45:00
Maurizio Rainò
Head of Claims
AXA Insurance
New Claims Service Models: Instant Payment motor and health
date: 19.04.2023
time: 11:15:00
Pierluigi Pellino
Head of Claims Support
Generali Italy
Gianluca Soffietti
Claims Director
Poste Assicura
Dario Vullo
Claims Director
Nobis Insurance Company
Round Table

Partners

Companies and technology partners involved in development.

The appointments of the Digital Insurance Claims HUB 2023