• Membership

    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

  • Events

    Over 60 events including Main events (Workshop and Summit) and Community events (related to research activities) and Webinar: we bring together banks, insurance companies and businesses for shared growth on trends and challenges to outline innovative development strategies.

Research

AI MEETS UX - THE FUTURE OF DIGITAL INTERACTION

June 23, 2026 10:00 a.m. – 1:00 p.m. 2:00 PM - 3:30 PM Dual-mode
  • GenAI and adaptive customer journey
  • Between agent and AI for continuous and predictive management of the insurance relationship
  • Frictionless experiences in evolved insurance interfaces

Presentation of the day

Community event: 2nd COMMUNITY EVENT INSURANCE & DISTRIBUTION HUB 2026 COMMUNITY EVENT - AI Meets UX - The Future of Digital Interaction

The meeting aims to decline the following themes: 

  • GenAI and adaptive customer journey
  • Between agent and AI for continuous and predictive management of the insurance relationship
  • Frictionless experiences in evolved insurance interfaces
Research meeting: 2nd RESEARCH MEETING DIGITAL INSURANCE & DISTRIBUTION HUB 2026

The session will explore the topics raised during the Community Event in greater depth, through the validation of specific statements and a subsequent open discussion.

Agenda of the day

Date: June 23, 2026
time: 10:00:00
Paolo Gatelli
Senior Research Manager
Cetif
Opening of the proceedings by Dr. Paolo Gatelli
Date: June 23, 2026
time: 10:15:00
Camilla Spinella
Research Analyst
Cetif
Cetif Research
Date: June 23, 2026
time: 11:15:00
Andrea Bigoni
Head of Distribution & Partnership
QUIXA
Filippo Foi
F.FOI@agos.it
Agos
Roberto Iommi
Head of Operational Excellence & Digital and Customer Experience
Zurich Insurance Group Italy
Open Session | We facilitate discussion

Partners

Companies and technology partners involved in development.

The appointments of the Digital Insurance & Distribution HUB 2026