• Membership

    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

  • Events

    Over 60 events including Main events (Workshop and Summit) and Community events (related to research activities) and Webinar: we bring together banks, insurance companies and businesses for shared growth on trends and challenges to outline innovative development strategies.

Research

PHYGITAL EXPERIENCE: IMMERSIVE & INSTANT ENGAGEMENT

29.09.2026 10:00 - 13:00 14:00 - 16:00 Dual-mode
  • Phygital by design: evolving service and relationship models
  • Agents, liquidators and trustees in the era of distribution hybridization
  • Claim tracking: from information service to relationship tool

Presentation of the day

Community event: CROSS COMMUNITY EVENT DIGITAL INSURANCE CLAIMS HUB + DIGITAL INSURANCE & DISTRIBUTION HUB 2026 - PHYGITAL EXPERIENCE: IMMERSIVE & INSTANT ENGAGEMENT

The meeting aims to decline the following themes:

  • Phygital by design: evolving service and relationship models
  • Agents, liquidators and trustees in the era of distribution hybridization
  • Claim tracking: from information service to relationship tool
Research meeting: CROSS RESEARCH MEETING INSURANCE CLAIMS HUB + DIGITAL INSURANCE & DISTRIBUTION HUB 2026

The session will explore the topics raised during the Community Event in greater depth, through the validation of specific statements and a subsequent open discussion.

Agenda of the day

Date: September 29, 2026
time: 10:00:00
Paolo Gatelli
Senior Research Manager
Cetif
Opening of the proceedings by Dr. Paolo Gatelli
Date: September 29, 2026
time: 10:15:00
Camilla Spinella
Research Analyst
Cetif
Cetif Research
Date: September 29, 2026
time: 10:45:00
Enzo Di Puma
Chief Operating Officer
AXA Insurance
Case Study by AXA Insurance
Date: September 29, 2026
time: 11:45:00
Marco Brachini
Chief Marketing, Brand, and Customer Experience Officer
Sara Insurance
Ferdinando Scoa
Chief Claims Officer
Assimoco Group
Open Session | facilitate discussion

Partners

Companies and technology partners involved in development.

The appointments of the Digital Insurance & Distribution HUB 2026