• Membership

    More than 30,000 professionals make up the ecosystem of Cetif: we facilitate the meeting and exchange between banks, insurers and companies in an academic Center, competent and independent environment to share knowledge, experience and strategies on the most innovative drivers of change.

  • Research

    16 Research Hubs focused on dynamics of strategic evolution, regulatory updates, organizational and process practices, and the effects of digitization: we study innovation trends and best practices and share them with our communities.

  • Events

    Over 60 events including Main events (Workshop and Summit) and Community events (related to research activities) and Webinar: we bring together banks, insurance companies and businesses for shared growth on trends and challenges to outline innovative development strategies.

Research

Transformation of channel strategies: new cost-to-serve models

03.05.2022 10:00 - 13:00 14:30 - 16:00 Dual - mode

Presentation of the day

Community event: Transforming channel strategies: new cost-to-serve models.

The meeting aims to decline the following themes:

  • New ways of interaction between channels
  • functionality optimization
  • channel profitability and sustainability
Research meeting: Presentation of research tools | Digital Banking HUB

Illustration of input models, surveys and data requirements, sharing and validation with the Research Group

Agenda of the day

date: 03.05.2022
time: 10:00:00
Paolo Gatelli
Senior Research Manager
Cetif
Opening of the proceedings by Dr. Paolo Gatelli
date: 03.05.2022
time: 10:15:00
Giorgio Ciaponi
Research Manager
Cetif
Transformation of channel strategies: new cost-to-serve models
date: 03.05.2022
time: 10:45:00
Paul Marrocco
Head of Digital Channel
Bank of Fucino
Digital strategies: degrees of responsiveness of new solutions
date: 03.05.2022
time: 11:15:00
Alessandro Portolano
Partners
Chiomenti
Digitization of customer relationships: a current issue and future prospects
date: 03.05.2022
time: 11:45:00
Andrea Coppini
Digital Innovatione and Multichannel Division Manager
Iccrea Cooperative Banking Group
Silvia Garzarelli Doria
Head of Channels, Payments & Deposit Processes.
Carige Bank
Raffaella Mastrofilippo
Payment Platforms Manager
Intesa Sanpaolo
Round Table

Research meeting outcome

Partners

Companies and technology partners involved in development.

The appointments of the Digital Banking HUB 2022